Returns and Refunds

Return and Refund Policy for Sports House Shop

Effective Date: 01/03/2025

Introduction

At Sports House Shop, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, our Return and Refund Policy outlines the process for returns, exchanges, and refunds.

Return Eligibility

  • Timeframe: Items must be returned on the same day of delivery.
  • Condition: Returned items must be unused, unwashed, and in their original packaging with all tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.
  • Non-Returnable Items: Gift cards, downloadable products, and items marked as final sale are non-returnable.

Return Process

  1. Initiate Return:
    • Contact our customer service team at info.sportshouseshop@gmail.com to request a return authorization. Provide your order number, the item(s) you wish to return, and the reason for return.
  2. Return Shipping:
    • Once approved, you will receive a return shipping label and instructions. Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
    • Securely package the item(s) in the original packaging to prevent damage during transit.
  3. Inspection:
    • Upon receiving the returned item, we will inspect it to ensure it meets our return criteria.
    • If the item is approved, your refund will be processed. If the item does not meet our return criteria, it will be sent back to you.

Refund Process

  • Method: Refunds will be issued via BHIM UPI.
  • Processing Time: Allow 7-10 business days for the refund to appear in your account, depending on your payment provider.

Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item.

Cash on Delivery (COD) Orders

  • Refund Method: For COD orders, refunds will be issued via bank transfer or store credit, as preferred by the customer.
  • Bank Details: Customers opting for a bank transfer refund must provide their bank account details, including account number, IFSC code, and account holder's name.

Late or Missing Refunds

  • Bank Processing: If you haven’t received your refund yet, first check your bank account again.
  • Contact Us: If you still have not received your refund, contact us at info.sportshouseshop@gmail.com .

Sale Items

Only regular-priced items may be refunded; sale items are non-refundable.

Shipping Costs

  • Non-Refundable: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

Damaged or Defective Items

  • Reporting: If you receive a damaged or defective item, contact us on the same day of delivery with details and photographs of the issue.
  • Resolution: We will assess the situation and offer a replacement, refund, or other suitable solution as appropriate.

Contact Information

For any questions or concerns regarding our Return and Refund Policy, please contact us at:

  • Email: info.sportshouseshop@gmail.com
  • Phone: 7006179995
  • Address: Bemina Srinagar/ Cooks Town Bangalore

Disclaimer: This Return and Refund Policy is provided for informational purposes only and does not constitute legal advice. It is recommended to consult with a legal professional to ensure compliance with applicable laws and regulations.